If you are unsatisfied with your order for any reason, you can use the Shanzay.co.uk Return Policy to return your order to us within 14 days for a refund*
* Excludes all customised goods & made to order
Returned items of clothing must unworn and in their original condition with all labels intact.
You can return your order up to 14 days from the day you receive it for a refund. Customised items, ready size items where we stitch to your standard sizes and pierced jewellery are excluded from our return policy. To return an item please contact us by email with your order number and reason for return. Find out how to contact us here. You must obtain a returns authorisation number and return instructions by email. Note: Returns by post cannot be accepted without a valid Returns Authorisation Number. You will be unable to get a Returns Authorisation Code if more than 14 days has passed since you received the items.
Once you have placed an order with us you cannot amend or change it even if it has not yet been dispatched, unless contacted within 4 hours of placing the order. You can however return the product to us using our Returns Policy.
With our delicate range of products we want to ensure you get your product in pristine condition. This is why every order is individually checked at the time of dispatch. In the unfortunate event that your order arrives damaged, please contact us for further assistance. You have a limit of 28 days to notify us of any short shipments or damage. After this period we are unable to entertain such claims.
The customer will pay for the return of the item to our store in Birmingham, UK.
Once the return has been approved, you will receive a full refund via the same means used to make the payment.
Please contact us and we will solve the problem as quickly as possible. We reserve the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received. In the event of cancellation, only standard delivery charges will be refunded. Charges for express delivery and any other premium services are not refundable.
Once the return has been approved you will receive a confirmation email confirming that the refund has be paid into your account. Remember how fast you see payments to your credit card always depend on your bank/building society. It can take up to 14 days for your refund to be processed.
Once an Return has been approved, you can drop the item to our store